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Store Policy

Customer Care

Your gardening journey is our priority. We want you to feel supported every step of the way.

  • Our Promise: We carefully select and inspect every product to ensure it meets our high standards of premium quality and elegance.

  • Support Hours: Our dedicated team is available to assist you Monday through Friday, from 9:00 AM to 5:00 PM (GMT).

  • Get in Touch: Whether you need advice on a product, help with an order, or just want to share your gardening progress, feel free to contact us at queensgarden.adm@gmail.com. We aim to respond to all inquiries within 24 to 48 hours.

Privacy & Safety

We believe your home and your personal information should both be secure sanctuaries.

  • Data Security: We use industry-standard encryption technology (SSL) to ensure that your personal data, payment details, and transactions are processed with the highest level of security.

  • Your Privacy: We respect your privacy. We will never sell, rent, or share your personal information with third parties for marketing purposes. Your details are used solely to fulfill your orders and, with your consent, to send you magical updates and exclusive offers from Queen’s Garden.

  • Cookies: Our website uses cookies to enhance your shopping experience, helping us remember your preferences and keep your cart updated.

Payment Methods

Wholesale Inquiries

Are you interested in bringing the elegance of Queen’s Garden to your boutique, nursery, or design project? We would love to collaborate with you.

  • Partnerships: We offer wholesale opportunities for retailers and professional garden designers who share our passion for premium quality and sophisticated outdoor living.

  • How to Apply: Please send an email to queensgarden.adm@gmail.com with the subject line "Wholesale Inquiry - [Your Business Name]".

  • Please Include:

    • A brief introduction to your business.

    • Your website and social media handles.

    • The specific products you are interested in.

    • Your estimated order volumes.

  • Our wholesale coordinator will review your inquiry and get back to you with our catalogue and terms within 3–5 business days.

Payment Methods

- Credit / Debit Cards
- PAYPAL

- Offline Payments

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